Described as engaging and thought-provoking Tim is a recognised international speaker on customer experience and marketing. As a passionate, intelligent speaker, Tim inspires audiences to think bigger and bolder about their customer experience and marketing strategy.
As founder of CX Lab, a global customer experience consultancy, Tim has led the transformation of businesses across hospitality, retail, telecoms, financial services, beauty, B2B and technology. It all began for Tim in fast-paced retail. From there he climbed rapidly gaining experience in senior roles in financial services, telecoms and hospitality.
After success in corporate life, Tim’s entrepreneurial spirit was strong and after a stint as Managing Director of a management consultancy, he decided to start his own business. Seeing the growing rhetoric and lack of rigour around much of marketing, Tim founded CX Lab to bring a scientific and evidence-based approach to marketing and customer experience. The CX Lab philosophy is based on the facts and methods of science rather than the rhetoric of hype. Using the study of human behaviour to create customer and employee experiences that generate measurable and evidenced growth for organisations. This thinking brings new insight and real business growth to clients.
Tim brings this experience alive when he speaks, showcasing proven, tangible solutions and interesting stories and case studies that will differentiate and grow your organisation.
From a keynote speech to a two-day workshop, here are some of the topics Tim speaks about:
Delegates at our conference were captivated by Tim’s illuminating session on highlighting the fundamental importance of customer experience. Several members commented on how interesting it was to hear from someone with such a good, proven track record. His message is relevant for any industry.
Image copyright: Tim Wade
£3,000 - £5,000
Price based on UK delivery
Business, Inspiration, Motivation
Branding, Change, Cultural Change, Customer Service, Marketing, Retail, Science