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Martin Newman

Martin Newman

Widely considered a thought leader, with deep experience of the European, US and Asia Pacific markets, Martin Newman is known globally as one of the foremost authorities on customer experience.

His achievements cover over 35 years in Retail, heading up the Multichannel operations of some of the world’s leading brands including Burberry, Intersport, Pentland Brands (Speedo, Berghaus), Harrods and Ted Baker.

Martin is the founder and Chairman of global consultancy, Practicology. He is also a board member of renowned retail companies including White Stuff, sits on the advisory board of leading digital knowledge management provider, Yext, and is also a member of the prestigious KPMG IPSOS Retail Think Tank.

Martin has been listed in various industry leader lists including being listed on Retail Week’s top 50 eTail Power List for 5 years in a row, he has been named in Retail Insiders top 100 Retail movers & shakers list for a number of years consecutively and on the British Vogue Online Fashion 100. He has been a judge of numerous awards including the World Retail Awards, the Customer Experience awards, the Retail Insider awards, the PayPal eTail Awards and the Online Retail Awards of Australia. He has shared a stage with the founder of the world wide web, Sir Tim Berners-Lee at the World Retail Congress, to talk about what’s next for the web and what it means for retailers.

Martin is also a regular contributor to various industry titles including Retail Week (UK) and Power Retail (Australia) and has been cited dozens of times in other publications. Martin can also be seen predicting the performance of Black Friday on the BBC and on 11/11 singles day in China on Alizila, as well providing thought leadership for global organisations such as UPS and Moet Hennessy.

Martin regularly advises the boards of his clients on their key strategic questions and challenges including how to transform their business to truly put the customer first, how to develop their omnichannel strategy, the role of the store and how to remove friction for customers and drive engagement, how they should prioritise their investments and roadmap for growth and how to internationalise their business and into which markets.

Image copyright: Martin Newman

  • Price Range:

    £5,000 - £8,000

    Price based on UK delivery

  • Categories:

    Business, Digital, Workshop

  • Topics:

    Customer Service, Future Trends, Innovation, Internet, Leadership, Retail

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