Improving Customer Experiences will create more loyal customers, lowering the cost of doing business and increasing sales revenue. This interactive full-day session will cover the key principles and processes needed to transform your customers’ experiences. The session will have a ‘hands-on’ approach and will provide the opportunity for delegates to practise skills in relation to taking customer service from good to great in your organisation.
The session could include:
There are three things I value about working with Raise the Bar; one, I’ve been able to trust them, two, they’ve been great listeners, they’ve listened to my needs and tailored solutions to deliver on the commitments I have made to my teams. Finally, they’ve been great partners, trusted partners all the way through my journey with Barclays over the past five years.
Raise the Bar are a really easy organisation to work with. They have got a vast number of different experts that they work with along with their varying specialities. They’re really flexible, they’re always keen to learn about our organisation and are really adaptable, spending a lot of time making sure they deliver the best possible outcomes.
Raise the Bar were able to understand our complexity, develop a host of bespoke interventions to stretch and bind us together. From the planning of the sessions, pre-briefs, workbooks, speakers, facilitation, skills development, coaching and development sets; we have changed, we have grown, we are a team, with greater possibilities than we could have ever imagined.
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In our digital age we believe that delegates should have a more modern experience to support their development. The Raise the Bar App has been designed to support all of our solutions, providing your delegates with a cutting-edge digital experience.
Empower & engage your delegates using innovative technology to inspire great performance.