Coronavirus (COVID-19) / RTB Statement | Raise the Bar

Coronavirus (COVID-19) / RTB Statement

Coronavirus (COVID-19) / RTB Statement
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Coronavirus (Covid-19): Latest information from Raise the Bar (RTB)

This page has been set up to provide information for anyone working with RTB with questions or concerns about coronavirus (COVID-19). It will be updated on a regular basis.

Last reviewed: 10 March 2020

The health, welfare and safety of our team, delgates and learners is the number one priority for the RTB.  We are monitoring the coronavirus situation closely, have made plans to act quickly if the situation changes and will provide further updates as necessary.

Operationally, our teams and ways of working are well equipped to work remotely if required ensuring that we can continue to support our clients and learners throughout this difficult time.

We have prepared some FAQs in preparation for any queries we may receive in relation to the outbreak.  If your query is not answered below please contact your RTB representative.


COVID-19 is a new virus and, according to the NHS, we do not know exactly how it spreads from person to person.  The most likely means of transmission are droplets produced when an infected person coughs or sneezes.

The following symptoms may develop, after exposure to someone who has coronavirus (COVID-19):

  • A cough
  • Difficulty in breathing
  • High Temperature

But these symptoms do not necessarily mean someone has the virus. They are similar to symptoms of colds, flu and other viruses. Unless you have reason to believe you may have been exposed to the coronavirus, you should manage these symptoms as you usually would.

Use the NHS 111 online coronavirus service. This will ask you a series of questions to ascertain if you are at risk of having coronavirus.  If you are deemed at risk, the NHS advice is to self-isolate. If you have travelled to any of the high risk areas highlighted on the above websites in the last 14 days you should automatically self-isolate and call NHS 111.

On 30 January 2020, the World Health Organisation declared a public health emergency of international concern, and the risk to the UK public has risen from low to moderate. However, the Government has said that the risk to individuals in the UK has not changed and is continuing to advise only precautionary measures to prevent the spread of infection.

The situation is evolving rapidly. We ask that all team members, delegates, learners, consultants and clients continue to visit and regularly check the following websites for the latest updates and guidance:

We have undertaken scenario planning focusing on actions required should the situation deteriorate, or a pandemic be declared, including possible disruption to planned delivery and events.  We are providing guidance and updates to our team, learners, consultants and clients via our website.

To prevent infection within the business, we have hand-sanitiser stations at our head office to help maintain hygiene. We are doing our best to keep these topped-up and to procure additional supplies for those that run low.

RTB is acting on advice from sources including the World Health Organisation, the NHS and Public Health England.

We are seeking to reduce the risk of infection to our team at our head office by taking appropriate infection control actions. These include advising of everyday actions such as:

  • Regular hand washing with soap and water
  • Covering coughs or sneezes with a tissue, then throw the tissue in a bin
  • Staying at home if anyone feels unwell
  • Avoiding close contact with people who are unwell
  • Cleaning and disinfecting frequently touched objects and surfaces

In addition, we have provided hand sanitiser to be used on entrance to the building.  Anti-bacterial soap and disposable paper towels are also provided at all wash stations.   We have arranged deep cleaning of heavily used areas and extra cleaning of all desk areas and equipment

For our remote team, consultants and speakers we have provided the advice above and are reviewing daily their travel plans which may be impacted by measures put in place either by the government or our clients to reduce infection.

All team members, consultants and speakers are all being requested to confirm they have not travelled to, or have any plan to travel to, any of the high risk areas specified by the government in the past/next 14 days nor have they any contact with any person at risk of contracting the infection.

Please contact your RTB representative ASAP so we can make alternative arrangements such as remote delivery or postponing sessions that will ensure learners/delegates remain on track with their programmes.  For apprenticeships, there is also the option of learners being able to progressing further through their apprenticeship if home working is enforced/day to day work is limited.   In terms of our own Change Catalyst event, we have a contingency plan in place if the government advice changes and we will update on this page any changes to arrangements.  We ask that all clients keep us informed of any current restrictions they have in place or any changes to these that we need to be made aware of.

Unless advised otherwise, all programmes will continue as planned. We have a remote team with a variety of tools to enable learning to continue where travel or contact may be restricted. We are keeping the situation under review, and any changes to current arrangements will be communicated as appropriate. For Apprenticeships, the ESFA have made special dispensation around breaks in learning in relation to the coronavirus.  In some cases learners may be able to do additional work on their programme if home working is enforced and we are investigating the possibility of early achievements with the ESFA.