APP-FAQ

APP-FAQ
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FAQ’S

  • “I cannot find the App within the App Store or Google Play?”

– Simply search ‘Raise the Bar Intellicore’ via either the App Store, Google Play or Windows App Store. It is currently unavailable on tablets.

  • “On the login screen, I am getting an error message saying cannot connect to server.”

– This issue occurs when the App is having connectivity issues with your WiFi, often caused by firewalls in place. Your I.T team must be made aware that the App is using a ‘Port 1234’ to prevent this. A quick fix would be the close the App, turn the WiFi off on your device, before reloading it on 3G/4G.

  • “I’m getting an error message informing me my username or password is incorrect.”

All profile images must be in portrait form as they will be cropped into a circle.

  • “When creating my account, i’m getting a message saying my image must be portrait?”

– This issue occurs when the App is having connectivity issues with your WiFi, often caused by firewalls in place. Your I.T team must be made aware that the App is using a ‘Port 1234’ to prevent this. A quick fix would be the close the App, turn the WiFi off on your device, before reloading it on 3G/4G.

  • “I can’t seem to work Augmented Reality” 

– If you’re prompted to ‘download new content’ when clicking on a module, this means there is an Augmented Reality video currently live. To activate this, simply click ‘download’, select ‘AR Target’ along the bottom panel of the App, point your camera at the ‘AR Target’ you have been provided. Please be aware that Augmented Reality is only available via iOS & Android devices, it is not currently supported by Windows.

  • I’m getting a black screen on Augmented Reality.”

– This is often because you’re yet to allow the App access to your  camera. You should be prompted to do this as a default, but as a backup you can follow these simple steps (iPhone users): Click settings within your device > scroll down to your list of App’s and select Raise the Bar > Ensure the button next to ‘Camera’ has been clicked so it is shown green.

  • “I’m getting no sound from Augmented Reality.”

– Follow the same steps as above, ensuring that you have allowed the App access to your Microphone. Please also ensure you’ve allowed notifications from the App so you don’t miss any important updates. 

  • “I have forgotten my logins details.”

– That’s no problem – Simply click ‘Forgot Password’ on the homepage. You’ll be emailed with a new password to login, this may hit your junk mail.

If you query isn’t answered above, please contact us and we’ll be more than happy to help.

Email : app@raisethebar.co.uk

Phone : 0203 137 7353